Meet your new super powers.
Strengthen your core competencies and grow your ability to deliver successful business outcomes in the following areas:
Patient Experience
Use the patient lifecycle to consistently and repeatedly deliver first class patient experiences that create loyal ambassadors for your practice
Office Culture
Cultivate an atmosphere of knowledge, confidence, and cooperation that can easily adapt during times of increased stress.
Onboarding & Training
Simplify the onboarding and training process with easy to use visual job aids and pre-delivered training content
Data & AnalyticsÂ
Gain intelligent insights into your business health by using dashboards to monitor key performance indicators
Profitability
Maximize profitability with a patient-centric focused practice
How Do we do It?
Simple. Easy to Use.
Model Practice.
Model Practice is our comprehensive solution that expands capabilities and increases practice maturity by providing out-of-the-box business process, tools, training and expertise to optimize patient experiences and practice performance.
It is a combination of services and content that brings all team members together to a better understanding of their role in the practice and how to work collaboratively to provide first class patient care while increasing profitability.
It streamlines and simplifies new hire onboarding with reusable training content and job aids to ensure consistency as the practice evolves over time.
Key Highlights Include:
Standardized. Repeatable. Processes.
Patient Lifecycle.
Converge Dental emphasizes patient-centric best practices and techniques that increase patient satisfaction and drive profitability.
At the heart of our model is the Patient Lifecycle, an end-to-end representation of the customers journey through the practice from Intake to Retain. It views every point of customer interaction as an opportunity to measure and improve the experience. Â
We have identified key touch points to optimize the patient experience and provide the best practice processes, measurements and tools necessary to improve patient experience, practice capabilities, and the bottom line.
Visual Job Aids
Reusable Onboarding & Training Content
A set of role based job aids help visualize daily, weekly, and monthly tasks
Standard role based process flows in an easy to follow visual format
Informational job aids provide important information to enable consistency when following processes.
Easy. On Demand. Your Schedule.
Training.
Our training educates students on understanding the Patient Lifecycle and how to use it to improve the patient experience by optimizing key patient interactions with a set of standard, repeatable best practice processes.Â
Core curriculum is role based and delivered via online training, taken at your convenience and followed up with live coaching sessions to ensure the concepts and techniques can be applied properly by all students.
Model Practice includes these Courses and more:
Patient Lifecycle
Scheduling for Profitability
Greeting Etiquette
Insurance Verification
Medical History
Oral Cancer Screening
Learn. Apply. Grow.
Coaching.
Our coaching sessions augment the core training with live follow-up sessions, one-on-one coaching, and quarterly business reviews.Â
These sessions are designed to ensure you remain aligned to the long term vision and continue to mature practice capabilities and realize business value throughout your transformation.Â
We help recapture lost revenue by reviewing the metrics on a quarterly basis and providing guidance and recommendations on any necessary changes to improve business outcomes and patient interactions.
Data. Analytics.
Dental Intelligence.
Whether your practice is data driven or not you should always know your numbers. Typical dental practice software does not provide analytics and insight in a simple and meaningful way.Â
This optional Model Practice Add-On enables realtime dashboards and automation to your practice gives you new insight and business agility. Â
Testimonials.
Hear from our Customers
Immediate Impact
Listened to My Needs
